Help

Frequently Asked Questions

How do I get started? How do I sign up?

To get started, all you need to do is register, using your RMT number and national insurance number click here to register.

I can't register!

You will need your national insurance number and RMT number to register – if you can't find these, you should contact us here at memdep@rmt.org.uk or 0800 376 3706

I can't find my RMT login details?

If you can't find your RMT login details, you can request that a new password be sent to you, to your secondary email from this page
If you're still having difficulty accessing or registering for an account, please contact us on memdep@rmt.org.uk or 0800 376 3706

I think that my email account might be compromised – What do I Do?

If you do feel that someone has illegally gained access to your account, change your password immediately, and contact us cmemdep@rmt.org.uk or 0800 376 3706

How many emails can I store?

The amount of emails depends on the size of the attached files that emails have. Simple text emails are typically very small and you can store upwards of 100,000 mails

Can I send and receive big emails?

Yes – there is a 10 megabyle limit to individual emails that you send or that are sent to you.

How long are emails stored for?

You can access your emails for as long as you are an RMT member.

How can I forward email from my other accounts to this address?

You can usually forward your email from other webmail providers (like Gmail Hotmail, Yahoo etc) to a different address – you will usually find this in your account settings or email settings, but check the help pages of that email service if you can't find it.

How can I forward emails to this address to my other email accounts?

You can forward all emails individually to your other email accounts. However, you cannot forward all emails to another account automatically.

I am getting spam!

The RMTmail system has powerful spam filters, which reject emails that are ‘most likely' to be spam. This protects you from malicious emails, but occasionally unsolicited emails will sneak through. You should delete these.

I can't find one of my emails

Your email is protected from unsolicited spam, which will be filtered out and placed into the spam folder. Sometimes the spam filter can incorrectly reject perfectly legitimate email, so if you are missing emails, you should look at that folder. You can also use the ‘search' function to look for specific emails.

Can I use an email client (like Outlook, Thunderbird etc.)? How?

You can use any email client to send and receive your emails, using the following server details.

Incoming Mailserver: mail.rmtmail.org.uk
Server Type: IMAP
Username: yourusername@rmtmail.org.uk (enter your full email address)
Password: yourpassword


Outgoing Mailserver: mail.rmtmail.org.uk
Port: 25 (if required)
Username, password or Authentication required - Use username and password as above
(or you may use an existing outgoing mail server if you have one setup)


Each email client has slightly different procedures for setting up mail services like this – below you will see links to the instructions for setting up the most common email clients.

We recommend Thunderbird, which is a powerful, free email client.

Outlook: setup
Thunderbird: setup

Can I access this mail using my phone?

You can use your internet enabled phone to access the RMTmail service if email is supported using the above server details.
Each phone manufacturer has slightly different procedures for the set-up of an email address – here is a set of links to the instructions for the most common handsets.

iPhone Setup
Blackberry Setup

Can I change the signature at the bottom of my email messages?

Yes – at present it is defaulted to an RMT message, but you can remove it or change it when you compose an email, simply by deleting the text.

How can I search for my mails?

You can search through your emails using the search link.

Can I send mails to multiple people?

Yes, you can send a single email to multiple people using the CC and BCC fields when you write an email. See the FAQ explanation for how to use these.

What is 'Cc' and what is 'Bcc'?

When you reply, RMTmail offers you to "Add Cc" or "Add Bcc". Cc means "carbon copy" and will send a copy of the email to someone, even though that someone is not addressed in the mail. A Bcc goes a step further by not even listing the recipient of the Bcc in the address field; it's a "Blind Carbon Copy".

How do I use the folders?

You can create folders to keep emails on particular subjects or from particular people together by placing them in a folder. You can create as many folders as you need, using the 'folders' link.

Is this connected to RMTjunction?

The RMTmail service is run in conjunction with RMTjunction, but they are separate services